At Accuro we’ve been covering the health of health professionals for over 35 years. And now you can also protect your health with people who truly understand health insurance. Here’s what some of our members say about us.
"Only a phone call was required to get the pre-approval needed to go ahead with what turned out to be a quadruple bypass. My thanks for allowing the surgery to go through so quickly. The ease of getting pre-approval and the prompt payment of all accounts took the pressure off us at what could have been an even more stressful time."
Len Daniell, Hamilton
"Words cannot express how happy I am with the wonderful customer service we have received since I joined about six years ago. Whether I am phoning about a claim, for a pre-approval number, or any other member enquiry, I have always experienced the most efficient, friendly service. The best part is that one feels they know you personally, by name, and one does not feel like 'just another policy number'! This is the best customer service I have ever experienced, and I would like to thank your wonderful team, who do such fantastic work for a company they can be proud of."
Jean Gilbert and Bob Dash, Auckland
"I have had recent surgery and was absolutely amazed with the quick turn around and empathy of the staff. I have recommended to all my friends and colleagues to join the Society and I plan on staying with them for a number of years to come. They made my experience stress free and a pleasure to deal with."
Maria Leonard, Wellington
"As a parent I am very grateful for the service and peace of mind your organisation has provided me in the past and present. I strongly recommend everyone joins up – it’s great to have the reassurance that you and your family members will be able to get the care when you need it."
Lynnaire Matthews, Wellington
"My husband had a planned knee joint replacement and an unplanned operation for prostrate cancer a few months ago. And to have the financial concerns taken care of so efficiently was a wonderful relief. We wish to thank all the staff of HSWS for their fantastic customer service – and especially to Jacinta who went the extra mile for us by fast-tracking approval. We have no hesitation in recommending HSWS to all our colleagues."
Marilyn Bellingham, Auckland
"I've found life has a way of happening to you, regardless of whether you’re ready for it or not. So when a quadruple bypass and latterly a subtalar joint fusion came along I was pleased I had health insurance in place and finance wasn’t a worry. The helpfulness and knowledge of the HSWS staff I dealt with was just what I needed during those stressful episodes and I express my thanks to them. They eased the way so well."
Annette Rundle, Wellington
"I was recently admitted to hospital for a pelvic and femoral angioplasty, which led on to a femoral popliteal bypass. After seeing the surgeon there was less than a week to finalise details with the Society before surgery. The Society staff were so kind and helpful and did everything they could to relieve my anxiety, even faxing a case number to the hospital as there wasn’t enough time to write to me. I can’t speak highly enough of the experience I have had from these professional people."
Adele Weston, Wellington